Collection agency uses Latitude’s hosted software suite to optimize customer service, minimize costs, and realize a faster return-on-investment
JACKSONVILLE, Fla. & DENVER–(BUSINESS WIRE)–Alpha Recovery Corp. has deployed a hosted debt collection solution from Latitude Software, an Interactive Intelligence company (Nasdaq: ININ), to help it optimize customer service, minimize costs, and realize a faster return-on-investment.
“When we launched our collection agency last year we knew we needed a full-featured, yet cost-effective solution that we could deploy quickly,” said Alpha Recovery Corp.’s CEO, Frank Woodhouse. “We found just that in the hosted Latitude solution, which offered ease-of-integration, flexible licensing, and a comprehensive set of customizable features.”
Alpha Recovery deployed the hosted Latitude Center suite, which is designed to streamline and manage the entire collection process, as well as track collection agent goals and productivity. The company is using Latitude Center to support all of its collection agents located at the company’s headquarters in Denver.
Since deploying Latitude Center, Alpha Recovery has cited numerous benefits.
“Latitude Center’s intuitive user interface has enabled our collectors to get up and running fast,” Woodhouse said. “And because of Latitude’s extensive customer base, many of them already had experience using the product. This, combined with the suite’s open architecture for easy integration with our back office systems, has resulted in a faster return-on-investment compared to what competitive products provided.”
Alpha Recovery is using Latitude Center to track its multiple clients and fee rates, while linking the major vendors and debtor accounts together, thus helping to streamline its collection process.
“Latitude Center has given us open access to all system data, along with tools for in-house administration,” Woodhouse said. “This has enabled our administration team to quickly and effectively serve clients by providing them with the most recent and accurate payment tracking information. Latitude also offers the ability to customize reports, which has helped us meet the needs of our diverse client base.”
About Alpha Recovery Corp.
Alpha Recovery Corp. is a nationwide collection agency that helps debt buyers and direct issuers collect on all types of consumer debt. Founded in 2010 by three partners with over 60 combined years of experience in the collection industry, the company focuses on fast and efficient collections. Based in Denver, the company boasts a rapidly growing client base. For more information about Alpha Recovery Corp., call 720.509.2101.
About Latitude Software
Latitude Software, an Interactive Intelligence company, provides debt collection software and services. Latitude offers hosted and on-premise solutions that are easy to use and include comprehensive functionality for faster, more effective debt collection and portfolio recovery. The Latitude software suite is built using the latest Microsoft .NET development tools and Microsoft SQL server database technologies. Latitude was founded in 1997 and serves more than 200 companies nationwide. Latitude is headquartered in Jacksonville, Florida and can be reached at 866.396.2599, email@example.com, or on the Net at www.debtsoftware.com.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions can be deployed via an on-premise or hosted model. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Alpha Recovery Corp.
Frank Woodhouse, CEO, +1 720-509-2101
Interactive Intelligence Inc.
Christine Holley, +1 317-715-8220
Director of Market Communications
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