Collection Recon

Aspect Named an Agent Performance Management ‘Hot Vendor’ in 2010 Value Index by Ventana Research

Posted on 23. Jun, 2010 by Collections Recon.

0

Aspect, a global provider of unified communications and collaboration services and software, today announced that Ventana Research, a leading benchmark and research advisory firm, has recognized Aspect as a ‘Hot Vendor’ in its newly established Value Index for Agent Performance Management.

Continue Reading

Aspect Celebrates One Year Phone-Free with Microsoft Office Communications Server

Posted on 18. Mar, 2010 by Collections Recon.

0

CHELMSFORD –Aspect, a global provider of unified communications (UC) and collaboration servicesand software, today announced its one-year anniversary of operating completely phone-free following its global implementation of Microsoft® Office Communications Server 2007 R2.

Continue Reading

Aspect Positioned in the Leaders Quadrant for 2010 Magic Quadrant for Contact Center Infrastructure Worldwide

Posted on 11. Mar, 2010 by Collections Recon.

1

CHELMSFORD, Mass. — Aspect, a global provider of unified communications (UC) and collaboration services and software, today announced it has been positioned by Gartner, Inc. in the leaders quadrant of the 2010 Magic Quadrant for Contact Center Infrastructure, Worldwide report. Gartner has evaluated Aspect based on completeness of vision and ability to execute. Additionally, Aspect states that its forward-looking strategy and proven product value are enhanced through its equity relationship with unified communications leader, Microsoft.