Tag Archives: livevox

Leaders from Verizon Join LiveVox on a Panel at NCCR 2013

Posted on 12. Mar, 2013 by .

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LiveVox Inc., the leading provider of cloud contact center solutions, announced today that leaders from Verizon Wireless will be joining John McNamara, Chief Marketing Officer of LiveVox, on a panel at the 17th annual National Collections and Credit Risk Conference (NCCR) in New Orleans. Learn how Verizon leveraged emerging technology to improve operations and deploy new contact strategies with fewer resources in preparation for a changing business environment.

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Today, Audit Experts Join LiveVox to Discuss Practical Approaches to Preparing for the CFPB

Posted on 22. Jan, 2013 by .

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LiveVox, the leading cloud contact center solution provider is hosting a joint webinar today at 2pm EST with Resource Management Services, one of the financial service industry’s highest regarded accounts receivables consultants. As contact centers develop strategies to prepare for a tightening compliance environment, ongoing regulatory developments make determining the right approach an uncertain challenge. To shed light on effective best practices, LiveVox has teamed up with audit experts to discuss real-world scenarios that cover key exposure areas, as well as how to build a technologically intelligent compliance strategy.

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LiveVox’s New Phone Lock Feature Closes Three Critical Call Recording Gaps

Posted on 05. Dec, 2012 by .

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Contact centers can now eliminate critical agent/consumer audio blind spots in preparation for CFPB, TCPA and FDCPA scrutiny

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LiveVox Delivers Real-Time Over-Dialing Protection

Posted on 10. Sep, 2012 by .

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LiveVox Inc., a leading provider of cloud contact center solutions, announced the launch of its Over-Dialing Protection feature as part of LVP 1.7.1, LiveVox’s latest product release.

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LiveVox Assists Clients with CFPB Compliance through Centralized Call Recording and Speech Analytics

Posted on 14. Aug, 2012 by .

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LiveVox Inc., the leading provider of cloud contact center solutions, today announced the launch of their Centralized Call Recording application, a 100% call recording capability that collects all audio recordings, account information and agent data into a single, searchable and secure platform – enabling contact centers to also better leverage enterprise-wide speech analytics.

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Verizon Business Re-Certifies LiveVox PCI-DSS

Posted on 10. Apr, 2012 by .

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LiveVox Inc., the provider of Private VoIP Cloud™ contact center applications, today announced PCI-DSS re-certification by Verizon Business of its fully burstable Cloud contact center platform with Cloud Switching.

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LiveVox CMO Named Chairman of NCCR 2012

Posted on 28. Feb, 2012 by .

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LiveVox, provider of the Private VoIP Cloud™ and contact center applications, today announced that Chief Marketing Officer John McNamara has been selected as Chairman and panel participant at the 2012 National Collections and Credit Risk Conference (NCCR) in New Orleans.

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ARM Eliminates Premised Dialer and PBX

Posted on 06. Feb, 2012 by .

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SAN FRANCISCO, February 6, 2012 — LiveVox Inc., the provider of Private VoIP Cloud™ contact center applications, today announced that Accounts Receivables Management, Inc. has signed a multi-year agreement for use of the LiveVox Cloud Contact Center Platform across all global call centers.

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LiveVox Announces Click-to-Call Manual Dialing for Cell Phones

Posted on 17. Jan, 2012 by .

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LiveVox Inc., the provider of Private VoIP Cloud™ contact center applications, today announced click-to-call manual dialing for cell phones. Click-to-Call Manual segregates cell phone numbers from predictive campaigns and allows agents to manually intervene in the decision to skip or call these numbers.

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LiveVox to Discuss Consumer Contacts during Challenging Times at FSCC Conference

Posted on 01. Nov, 2011 by .

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SAN FRANCISCO, October 31, 2011 — LiveVox, provider of the Private VoIP Cloud™ and contact center applications, today announced that Chief Marketing Officer John McNamara will discuss consumer contacts during challenging economic times and a changing regulatory landscape at the Financial Services Collection Conference 2011 this week in Las Vegas.

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