Tag Archives: NCO Group

NCO Group Adding Over 600 Work at Home Positions in Kansas City Area

Posted on 03. Apr, 2012 by .

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HORSHAM, PA–(Marketwire -04/02/12)- NCO Group, Inc. (“NCO” or the “Company”), a leading provider of business process outsourcing services, announced today that it will hire over 600 individuals for its Customer Contact Center located near Kansas City, Kansas. All positions are Work at Home positions and will coincide with a program expansion for a leading global telecommunications client.

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NCO Group Adding Over 300 Positions to St. Joseph, Missouri Contact Center

Posted on 21. Feb, 2012 by .

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HORSHAM, Pa., Feb. 17, 2012 /PRNewswire/ — NCO Group, Inc. (“NCO” or the “Company”), a leading provider of business process outsourcing services, announced today that it will hire approximately 300 individuals in its Customer Contact Center located in St. Joseph, Missouri. The hiring will coincide with client expansion opportunities for two Fortune 500 Clients.

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NCO Announces Settlement With Several States

Posted on 09. Feb, 2012 by .

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HORSHAM, Pa., Feb. 6, 2012 /PRNewswire/ — NCO Financial Systems, Inc., a subsidiary of NCO Group, Inc. (“NCO” or the “Company”), a leading provider of business process outsourcing services, announced today that it has signed Assurance of Voluntary Compliance agreements (collectively, the “AVC”) with the following States: Alaska, Arkansas, Idaho, Illinois, Iowa, Kentucky, Louisiana, Michigan, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Rhode Island, South Carolina, Vermont, and Wisconsin (collectively, the “Multi-State Group”). Under the terms of the AVC, without admitting any wrongdoing, NCO has agreed to pay $575,000 to the Multi-State Group. The payment will be used by the States as reimbursement for their attorney’s fees, investigative costs and various consumer protection purposes. NCO has also agreed to take certain steps, including additional training and the continued monitoring of its agents, in order to improve overall compliance. NCO will also establish a consumer restitution fund of $50,000 for each State in the group. This fund will be used to reimburse consumers who can show that they have wrongly paid NCO.

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Protocol Global Solutions Adding 400 Positions to Sarasota, Florida Customer Care Contact Center

Posted on 08. Feb, 2012 by .

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HORSHAM, Pa., Feb. 6, 2012 /PRNewswire/ — NCO Group, Inc. (“NCO” or the “Company”), a leading provider of business process outsourcing services, announced today that it will hire approximately 400 individuals in its Protocol Customer Management Contact Center located in Sarasota, Florida. The hiring will coincide with a service opportunity for a new client.

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NCO Group to add 90 jobs at W.Va. center

Posted on 16. Jan, 2012 by .

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Business processing services provider NCO Group Inc. is expanding the work force at its Charleston, W.Va. contact center.

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NCO Group Announces Cancellation of Notes Offering, Tender Offering and Consent Solicitations

Posted on 16. Dec, 2011 by .

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HORSHAM, Pa., Dec. 14, 2011 /PRNewswire/ — NCO Group, Inc. (“NCO” or the “Company”), a leading provider of business process outsourcing services, today announced that it is not moving ahead with its previously announced $300 million senior notes offering due to the rates currently available in the market. The Company, APAC Customer Services (“APAC”) and One Equity Partners continue to believe it is in the best interests of the Company and APAC to seek to combine their businesses and to that end they are continuing to look at alternatives that would enable the combination to be completed on terms that are advantageous to their respective stakeholders.

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NCO Group Announces Tender Offers and Consent Solicitations

Posted on 02. Dec, 2011 by .

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HORSHAM, Pa., Nov. 30, 2011 /PRNewswire/ — NCO Group, Inc. (“NCO” or the “Company”), a leading provider of business process outsourcing services, announced today that it has commenced two cash tender offers (each, a “Tender Offer,” and, together, the “Tender Offers”) and consent solicitations (each a “Consent Solicitation” and, together, the “Consent Solicitations,” and together with the Tender Offers, the “Offers”) for any and all of its $200,000,000 aggregate principal amount of 11.875% Senior Subordinated Notes due 2014 (CUSIP No. 65338LAA7) (the “2014 Notes”) and $165,000,000 aggregate principal amount of Floating Rate Senior Notes due 2013 (CUSIP No. 65338LAB5) (the “2013 Notes,” and, together with the “2014 Notes,” the “Notes”). The Offers are described in the Offer to Purchase and Consent Solicitation Statement dated November 30, 2011 (the “Offer to Purchase”). Each Offer will expire at 12:01 a.m., New York City time, on December 29, 2011 unless extended (the “Expiration Date”). Concurrently with the commencement of the Offers, the Company is seeking to obtain debt financing to refinance substantially all of its outstanding indebtedness, consisting of a new credit facility (the “New Credit Facility”) and the issuance of new senior unsecured notes (the “New Notes”).

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NCO Group Announces Proposal to Commence Offering of $300 Million of Senior Notes

Posted on 02. Dec, 2011 by .

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HORSHAM, Pa., Nov. 30, 2011 /PRNewswire/ — NCO Group, Inc. (“NCO” or the “Company”), a leading provider of business processing outsourcing services, today announced that it proposes to commence an offering through a private placement, subject to market and other conditions, including approval of the Company’s Board of Directors, of $300 million in aggregate principal amount of senior notes. The notes will be senior unsecured obligations of the Company and will be guaranteed by a new parent company and certain of the Company’s domestic subsidiaries. Concurrently with the closing of the offering of the notes, the Company anticipates changing its name to Expert Global Solutions, Inc.

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XO Communications, NCO Group & LiveVox to Host Webinar on How the Cloud can Solve Historic Contact Center Constraints

Posted on 06. Jul, 2011 by .

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Contact center executives are being pushed to adopt cloud computing strategies, but the market is cluttered with hype. More specific dialogue is needed to address tangible benefits of the cloud and plot a manageable, secure path to adoption.

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NCO Group Acquires Protocol Global Solutions

Posted on 22. May, 2011 by .

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NCO Group, Inc. (“NCO” or the “Company”), a global provider of business process outsourcing services, announced today that it has acquired Protocol Global Solutions, Inc. (“Protocol”), a leading provider of BPO solutions specializing in contact center services for the energy, healthcare, government, pharmaceutical, and insurance markets. Protocol has 2,200 employees in seven locations across the U.S. and internationally.

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